A few low-fi prototype screens overlapped

Snowboard Gear Shop Tracking Mobile App

User Experience Design Project

Project Overview

This project aims to design a convenient order tracking app for an online snowboard gear store.

The story

I started this project in November 2021. From coming up with the idea, conducting user interviews, creating personas, ideating, to creating low-fi wireframes, I have been learning skills in the fields of UX/UI design and picking up the necessary skillsets on the way. I am currently in the phase of developing low-fi wireframes.

Click to try interactive prototype

To find out more about the processes and difficulties users face when tracking orders and accessing customer support, I conducted interviews with 4 users.

I asked interviewees questions like:

For how long have you been snowboarding?
What is your frequency of online shopping?
What are some difficulties, if any, that you faced when tracking your order?
Is there any way in which you feel these difficulties can be addressed?
Can you describe your experience of accessing customer services?

After analyzing the results, I compiled my findings into painpoints and user personas.

I also conducted a competitive audit to gather good ideas and bad designs to avoid.

Then, I entered the ideation phase. I used Crazy 8's and Big Picture Storyboard to gather ideas. I also analyzed the practicality of each design.

I sketched out wireframes representing multiple possibilities of designs for each page. I analyzed the benefits and drawbacks of each design and compiled an optimal version for each page.

I transferred wireframes into Figma and turned them into low-Fi prototypes.

Snowboard Gear Shop Tracking Mobile App

I asked interviewees questions like:

User Painpoints

User Personas